Terms & Conditions


1. General Disclaimer

1.1. KAZUNA under the Ustuka Enterprises Pty Ltd undertakes to fulfil a customer's order in accordance with our obligations under the Sale of Goods Act 1923 in NSW, Australia.

2. Use of Products

2.1. All KAZUNA under the Ustuka Enterprises Pty Ltd garments are solely for personal use and we will not be liable for any loss resulting from commercial use of our products.

3. Legal Jurisdiction

3.1. All our customer contracts are governed by NSW Australia law and shall fall under the exclusive jurisdiction of the courts of NSW Australia.

4. Payment

4.1 Payment of the invoice shall be made in full upon the completion of the sale.

5. Quality

5.1. Due to the uniqueness of every garment, it is not possible to guarantee that the finished item(s), especially those with distressed finishes, will have exactly the same colour, pattern, weave and finish as the item viewed in store.

5.2. If the customer is dissatisfied with the quality or fit of the ordered item(s). KAZUNA under the Ustuka Enterprises Pty Ltd will, after inspection of the goods, follow a policy of repair or replace and finally refund.

5.3. KAZUNA under the Ustuka Enterprises Pty Ltd warrants that the garment description will correspond with the description indicated and agreed on the confirmed order form.

5.4. By signing at the end of the Entry form upon reading these Terms and Conditions form, the customer confirms acceptance and agreement with all terms and conditions concerning orders, as outlined here.

5.5. A tolerance of 2cm shall be applied to the pattern measurements that relate to the actual measurements.

5.6.  KAZUNA under the Ustuka Enterprises Pty Ltd will alter garments with no additional charge, the pattern measurements relating to the actual measurements is incorrect by more than 2cm.

6 Defects

6.1. In the unlikely event that a manufacturing error has occurred, KAZUNA under the Ustuka Enterprises Pty Ltd will follow our repair, replace or refund policy as outlined.

6.2. We will require you to return the garment to us for inspection before negotiating repair, replacement or refund.

6.3. KAZUNA under the Ustuka Enterprises Pty Ltd are not liable for defects resulting from a customer failing to follow our care instructions.

7 Weight Gain/Loss

7.1. KAZUNA under the Ustuka Enterprises Pty Ltd manufactures each garment according to measurements taken by our staff.

7.2. KAZUNA under the Ustuka Enterprises Pty Ltd shall not be held liable for any size variations due to the customer’s weight gain or loss.

8 Order cancellation

8.1. The customer must check the order form and confirm all the details are correct at the time of purchase.

8.2. Once an order has been finalised and confirmed and the manufacturing process has commenced, the order cannot be cancelled under any circumstances. When the order consists of multiple garments, the start of the manufacturing process commences with the first suit.

8.3. Any cancellation agreement is at the discretion of KAZUNA under the Ustuka Enterprises Pty Ltd.

8.4. Any changes to an order must be made within 24 hours of the order. However, while KAZUNA under the Ustuka Enterprises Pty Ltd will, where possible, try to make the desired changes, we cannot guarantee that a change can be made.

8.5. KAZUNA under the Ustuka Enterprises Pty Ltd does not accept returns on the basis of a change of heart on the part of a customer.

8.6. KAZUNA under the Ustuka Enterprises Pty Ltd will not accept returns in the situation of a customer requesting changes to an existing order that KAZUNA under the Ustuka Enterprises Pty Ltd cannot fulfil. In the event of a dispute between the customer and KAZUNA under the Ustuka Enterprises Pty Ltd over the details of the order, the details on the original order form is taken as the final order.

9 Returns and Refund

9.1. As the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 14 day refund policy does not apply. This policy does not affect your statutory rights and does not apply to faulty goods.

9.2. Requests for returns or refunds must initially be supported by proof of purchase.

9.3. In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. KAZUNA under the Ustuka Enterprises Pty Ltd retains full discretion regarding whether a product is deemed faulty or not.

9.4. Orders will only be refunded by the original method of payment.

10 Deliveries

10.1. All orders must be paid in full prior to delivery.

10.2. It is understood that the turnaround and dispatch of orders may vary depending on fabric availability. All indicated turnaround times are estimated and KAZUNA under the Ustuka Enterprises Pty Ltd will try to meet as close as possible the average turnaround time of between 4 and 6 weeks.

10.3. KAZUNA under the Ustuka Enterprises Pty Ltd will not be responsible for delays resulting from situations within the customer control, such as the recipient not being available to accept delivery, or incorrect delivery details supplied.

11 Gift voucher

11.1. Gift vouchers from KAZUNA under the Ustuka Enterprises Pty Ltd can be exchanged for goods available in-store.

11.2. Gift vouchers may not be exchanged for cash.

11.3. If the goods purchased total less than the value of the gift voucher, any balance will be left as a credit on the customer's account, and can be redeemed against subsequent orders.

12 Privacy Policy

12.1. KAZUNA under the Ustuka Enterprises Pty Ltd takes the confidentiality of personal data very seriously. We limit access to your personal information to employees who we believe reasonably need to come into contact with the information to provide products or services to you or in order to do their jobs.

12.2. Any personal data collected is used in accordance with data protection legislation.

12.3. Personal data will be collected and utilised for marketing, advertising and promotions.

12.5. Personal data will not be made available to third parties.

12.6. Cookies are not used on this website.